- Ph.D. in Industrial Design, Polytechnic University of Milan
- Master of Architecture, Polytechnic University of Milan
Pacenti comes from Domus Academy in Milan, Italy, which is one of the top-ranked design schools in the world, bringing her professional and academic expertise in design-related fields. Pacenti previously directed the Design School at Domus Academy in Italy. She was director of the Domus Academy Research Center from 2002 through 2009, where she oversaw the development and coordination of design innovative research projects for the European Union and for government and private groups in Italy. In 2011, she established the Master in Service and Experience Design program at Domus Academy.
Throughout her career, she has developed research and projects in different areas of design innovation. Her research interest focuses on the theory and practice of service and experience design, in particular about the interaction among human beings, service systems, and built environments.